I have spent my entire career, which started in 2000, in IT Service Management.
I have had the opportunity to learn from some of the best minds in the business and afforded the opportunity to execute on ideas and learn from many successes and failures.
My contributions to Empirical Bias are formulated through observation and curiosity. I always seek the answer to one simple question, "Why?". I write to offer my perspective and ideas to incite feedback and other perspectives for the benefit of those with the same questions.
The answer to ‘How’ has been sitting right there all along. Buried in the slide deck of the last presentation you attended. It’s the infamous ‘How’ slide. Sadly, this slide is not the talk of the town after the presentation. Why?